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What To Do During An Accident, Theft, Or Other Emergency

What To Do During An Accident, Theft, Or Other Emergency

1. Stay Calm and Assess the Situation

When you find yourself in an accident, theft, or other emergency, the first step is to remain as calm as possible. Panic can cloud your judgment and hinder your ability to respond effectively. Take a deep breath and assess the situation. Identify any immediate dangers, such as fire, traffic, or aggressive individuals. If you are involved in a car accident, check yourself and others for injuries. In cases of theft, evaluate whether the threat is still present or if it has passed. Understanding the nature of the emergency is crucial for determining the next steps.


If it’s a minor accident, you may be able to resolve it quickly; however, if injuries are involved, prioritize safety and seek help immediately. In theft scenarios, look around for witnesses or escape routes, but do not put yourself in harm’s way. Assessing the situation helps you make informed decisions about whether to stay put, seek help, or evacuate the area.

2. Call for Help

After assessing the situation, the next step is to call for help. In emergencies such as accidents or medical crises, dialing emergency services (like 911 in the Japan .) is crucial. Clearly communicate your location and the nature of the emergency. If it’s an accident, provide details about the number of vehicles involved and any injuries. For theft, describe the situation and any suspects if they are still present.


If you’re in a crowded area, asking a bystander to call for help can be beneficial. Provide any relevant details to the operator and follow their instructions. In non-emergency situations, such as minor accidents or thefts, you may want to contact local authorities, your insurance company, or a trusted individual. Make sure to keep your phone charged and accessible, as it will be an essential tool during emergencies.

3. Ensure Your Safety First

Regardless of the situation, your safety should always be your top priority. If you are in a car accident, turn on your hazard lights to alert other drivers, and move to a safe location if possible. In theft situations, avoid confrontation; your belongings can be replaced, but your safety cannot. If you’re in a public place and notice suspicious behavior, remove yourself from the vicinity and seek help. 


If the emergency involves others, such as an injured person, ensure your safety before attempting to assist them. Move to a secure area away from potential hazards, such as oncoming traffic or aggressive individuals. Always be aware of your surroundings and trust your instincts. If something feels off, it’s better to err on the side of caution. Only intervene if you are confident that it won’t compromise your safety.

4. Document the Incident

Once the immediate danger has passed and you are safe, begin documenting the incident. If it’s an accident, take photos of the scene, including any vehicles, damage, and road conditions. Note the time, date, and location of the incident. Collect contact information from witnesses and anyone involved, as their accounts may be important later.


In theft cases, document what was stolen, including descriptions and serial numbers if available. Report the incident to local authorities and your insurance company. Documentation serves as critical evidence that can aid investigations, insurance claims, and legal proceedings. Maintaining detailed records can also be helpful for your peace of mind, allowing you to track progress and understand the outcome of the situation.

5. Seek Medical Attention if Necessary

After an accident, it’s crucial to assess your physical condition and seek medical attention if needed. Even if you feel fine, some injuries, such as concussions or whiplash, may not manifest symptoms immediately. If you experience any pain or discomfort, don’t hesitate to seek medical evaluation. Call for an ambulance if the situation is serious or if there are visible injuries.


In cases of theft, especially if it involved physical confrontation, it’s advisable to seek medical attention to document any injuries. Medical professionals can provide necessary treatment and create a record of your injuries, which may be useful for any legal or insurance-related matters. Prioritizing health ensures that you address any physical harm promptly, contributing to a better recovery process.

6. Follow Up and Reflect

After the immediate emergency has passed, take the time to follow up on any necessary actions. If you filed a police report, ensure you have a copy for your records. If you contacted your insurance company, check the status of your claim and provide any additional information they may need. Reflection on the event can help you identify any lessons learned or changes needed in your emergency preparedness.


Consider discussing the incident with friends or family, as sharing experiences can offer support and help you process any emotions that may arise. Reflecting on the emergency can also guide you in developing a personal action plan for future incidents, ensuring that you are better prepared to handle similar situations if they arise again.

Japan Emergency Contact Numbers

Japan has a well-organized emergency response system, and knowing the right contact numbers is crucial for safety. Here’s a list of important emergency contact numbers in Japan:

1. Emergency Services (Police, Fire, Ambulance)

  • Number: 110
  • Description: This number connects you to emergency services for police assistance, fire emergencies, and ambulance requests. In Japan, it’s a direct line to reach any emergency service provider. It’s important to provide clear information about your location and the nature of the emergency when calling.

2. Fire Department

  • Number: 119
  • Description: This number is specifically for fire emergencies and medical emergencies requiring ambulance services. When calling, explain your situation, including whether you need fire assistance, medical help, or both. Operators can assist in multiple languages in major cities.

3. Police Non-Emergency Line

  • Number: 警察署 (Keisatsu-sho) – Local police station numbers
  • Description:For non-emergency inquiries, such as reporting minor incidents or seeking assistance without an urgent threat, contact your local police station. Each area has its specific number, which can be found online or through local resources.

4. Disaster Emergency Line

  • Number: 171
  • Description:This number is used for disaster-related emergencies, especially during natural disasters like earthquakes and tsunamis. It enables you to record and listen to messages about your safety status, allowing you to connect with loved ones or report your condition.

5. Tourist Assistance

  • Number: 050-3816-2787
  • Description:This is a tourist hotline available for non-Japanese speakers who may need assistance while in Japan. The service provides information and support related to emergencies, local services, and general inquiries.

6. Poison Control Center

  • Number: 03-3202-5858
  • Description:If you suspect poisoning or have ingested a harmful substance, contact the Poison Control Center for immediate assistance. They can provide advice on what steps to take next based on the substance involved.

7. Emergency Number for Foreigners

  • Number: 03-5774-0992
  • Description:This hotline assists foreign nationals in Japan during emergencies. English-speaking operators can help with a variety of issues, including medical emergencies, crime reporting, and providing information about local services.

8. Local Hospital Information

  • Number: Check local listings
  • Description:Knowing the contact number of nearby hospitals or clinics is essential, especially if you or someone else requires medical attention. Most hospitals in urban areas have English-speaking staff, making communication easier for foreigners.

9. Embassy and Consulate Contact Numbers

  • Description:In case of emergencies involving foreign nationals, it’s vital to know the contact information for your country’s embassy or consulate in Japan. They can assist with various issues, including legal problems, lost passports, and evacuation assistance during disasters.

Important Reminders

  • Language Barrier: While major cities often have English-speaking operators, rural areas may not. Familiarize yourself with basic Japanese phrases related to emergencies, or keep a translation app handy.
  • Mobile Access: Ensure that your phone is charged and has the necessary emergency numbers saved for quick access.
  • Local Resources: Many areas provide printed materials or guides that list emergency contacts, especially in tourist hotspots. Keep one handy for reference.
By familiarizing yourself with these emergency contact numbers, you can ensure a safer experience while navigating life in Japan.